To ensure the quality of your spa experience at Nailsplash, eliminate surprises and give you a clear understanding of our commitment to you, we have developed the following spa policies.
We encourage you to make your appointments in advance to ensure your preferred booking time. If booking for multiple services or for more than 2 clients, you will be asked to provide a valid credit card number to ensure your appointment. No charges will be made to your credit card until your service is completed.
Should you need to cancel or reschedule your appointment, please call us at 604-986-1875 at least 24 hours in advance. Any cancellations/rescheduling with less than 24 hours notice will result in 50% of the cost of the booked treatment charged to your credit card. Clients with multiple services or more than 2 clients require 48 hours cancellation notice. This policy also applies to gift card holders.
We recommend you to arrive 10 minutes prior to your scheduled appointment. Sip some green tea as we prepare for your treatment.
We accept Visa, MasterCard, debit cards and cash. Rates do not include gratuity. If you loved your session, please be considerate of your therapist and show your appreciation. A cash gratuity is especially appreciated. Tip envelopes are available at the reception desk.
We have specially designed treatments for expectant mothers. Please allow the Reception Team to guide you in selecting the treatments that are appropriate for you during this special time.
For the respect of all spa guests' tranquility, cell phones must be turned off or silenced in our treatment areas.
NailSplash Studio will be transitioning to new ownership beginning August 15 2016, we will still honor all gift certificates for the next calender year until August 31 2017. Please take note and advise your family and friends to use the Gift Certificates while they are still valid.